Terms of Service

These terms apply to organizations and professionals using Lynor’s website, infrastructure, phone, WhatsApp and connected business services. By accessing or using the services, you agree to comply with them.

Lynor provides AI communication infrastructure that can answer, initiate and route conversations, retain useful context, connect business systems and perform configured actions. The exact scope is defined during setup and in the applicable commercial agreement.

Customers must provide accurate instructions, lawful data and the permissions required to use phone numbers, messaging channels, recordings, integrations and automated communications. They remain responsible for their business decisions, regulatory notices and the lawful use of the service.

The services may not be used for unlawful, deceptive, abusive or harmful activity, unauthorized surveillance, prohibited outreach, infringement of third-party rights or attempts to compromise Lynor or connected systems. Lynor may restrict use that creates legal, security or operational risk.

Pricing, included usage, setup work, payment timing and any overage are stated in the applicable proposal, order form or agreement. Unless stated otherwise, taxes and third-party charges are not included.

Lynor works to provide a reliable service, but uninterrupted availability cannot be guaranteed. Maintenance, provider incidents, network conditions or connected systems may affect performance. Lynor may improve or modify the service while preserving the essential purpose of the agreed setup.

Each party must protect confidential information received from the other. Personal data is handled according to the Lynor Privacy Policy and, where applicable, the data-processing terms agreed with the customer.

Lynor retains ownership of its software, infrastructure, methods, interfaces and related materials. Customers retain ownership of their data, brands and content. Each party grants only the rights required to provide and use the agreed services.

AI-generated conversations and actions may require customer oversight. To the extent permitted by law, each party is responsible for direct loss caused by its breach. Any specific limitations or service commitments are defined in the signed commercial agreement.

Lynor may suspend access where necessary to address non-payment, misuse, security threats or legal requirements. Termination rights, notice periods and post-termination handling are governed by the applicable commercial agreement.

These terms may be updated as Lynor evolves. Material changes apply from their stated effective date. For questions about these terms, contact Lynor directly by phone or WhatsApp.